Privacy and safety Policy
At Bow and Tails, we value your privacy and are committed to ensuring the safety and protection of your personal information. This Privacy and Safety Policy outlines how we collect, use, and safeguard your data when you interact with our website and services. By using our website, you consent to the practices described below.
1. Information We Collect
When you visit or make a purchase from our online store, we may collect the following types of information:
- Personal Information: Name, email address, phone number, billing and shipping address, payment details (processed securely).
- Account Information: If you create an account, we collect your username, password, and profile details.
- Transaction Information: Details of your orders, including products purchased, payment methods, and shipping details.
- Technical Information: IP address, browser type, operating system, and other details collected through cookies and similar technologies.
- Communication Data: Any feedback, inquiries, or messages you send to us.
2. How We Use Your Information
We use the information collected for the following purposes:
- To process and deliver your orders, including payments, confirmations, and shipping.
- To provide customer support and address inquiries or complaints.
- To improve our website, products, and services.
- To send marketing communications and promotional offers (only with your consent).
- To detect and prevent fraudulent transactions and enhance website security.
- To comply with legal and regulatory requirements.
3. Sharing Your Information
We do not sell or rent your personal information to third parties. However, we may share your data with the following:
- Service Providers: Third-party companies that assist with order processing, payment gateways, delivery, and marketing.
- Legal Authorities: When required by law or to protect our legal rights.
- Analytics Providers: To analyse website performance and customer behaviour.
All third parties handling your data are contractually obligated to protect your information and use it only for the purposes specified by us.
4. Data Retention
We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law. For inactive accounts, we may delete personal data after a certain period.
5. Your Rights
As a UK resident, you have the following rights under the General Data Protection Regulation (GDPR):
- Access: Request a copy of your personal data.
- Correction: Update or correct inaccurate or incomplete information.
- Erasure: Request the deletion of your data in certain circumstances.
- Restriction: Limit how your data is used.
- Objection: Opt out of specific uses, such as direct marketing.
- Portability: Receive your data in a machine-readable format.
To exercise any of these rights, contact us at bowandtails@gmail.com. We will respond within 30 days of receiving your request.
6. Cookies and Tracking Technologies
We use cookies to enhance your browsing experience and analyze website performance. You can manage cookie preferences through your browser settings.
7. Data Security
We implement robust measures to protect your personal data, including:
- Secure payment gateways and encryption protocols.
- Regular website monitoring for vulnerabilities.
- Limited access to personal data for authorized personnel only.
Despite these measures, no online platform can guarantee complete security. Please ensure you use strong passwords and protect your account credentials.
8. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these sites. We encourage you to review their policies before sharing your information.
9. Updates to This Policy
We may update this Privacy and Safety Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it periodically.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy and Safety Policy, please contact us:
- Email: bowandtails@gmail.com
Thank you for trusting Bow and Tails with your information. We are committed to providing a safe and enjoyable shopping experience for you and your pets.
Effective Date: 28/02/2025